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How To Order

When you enter the shopping page, you will see each item- with prices; --If you wish to purchase make your choices then click on the ADD TO ORDER which is at the bottom of each page; Clicking on this in no way commits you to buying, but instead reserves the item; You can remove it at the next stage if you change your mind; You can also add as many items as you wish;
If you wish to view your choices at any time, click on View Current order message
The Order page shows the chosen items; You can move between this page and the shopping page at any time by clicking on the Continue Shopping message at the top of this page;
If you make a mistake with your order then you can set the quantity(s) to zero and click on the RECALCUTATE button which is next to the GO TO PAYMENTS button
When you are finished ordering click the view Current order message and then at the bottom of this page you will see the message Go To Payments, Click on Go to Payments and you will be taken to the page to enter your order details, name and address etc... Once you have entered this information you will be asked to click on the link which will take you to our secure encrypted ordering page (you will then see a padlock sign at the bottom of your browser which indicates you are entering a secure page) and you will then be asked to enter your credit card details- see below for payment methods we accept; For extra security we will also ask you for the three digit security code on the back of your card (the long number by the signature strip- last three digits only)
At the end of the transaction you should receive an automatic emailed receipt (This is why it is important to leave a valid email address with your order) with all your order details indicated ,including order choices, colours if applicable and order amount
Please check this information very carefully and if you see any mistakes please contact us as soon as possible; All our contact details will be at the bottom of the email sent on receipt of your order

UK sizing- for help with conversions please see our size chart above;

We accept; Mastercard/Visa/ Access/ Switch/Amex
We also accept cheques in pounds sterling, made out to GlenCall International and sent to the address at the bottom of this page
You can also telephone us on 01592 840853 to place your order,

Returns

CANCELLATION AND RETURNS--
If for any reason you are not happy with the goods you receive or they are the wrong size and you wish to return them then please let us know within 7 working days of receipt by either telephoning us on 01592 840853 or sending an email enquiries@glencall.co.uk - we realise that if you order for Christmas then this may fall outwith the 7 working days notifiction period but don't worry provided you contact us within a reasonable time , by January 10th, we will accept return of the item/s provided we receive them back in good condition--We will then ask you to return the item/s, at your own expense, please make sure you take reasonable care when packing the goods for return so they don't get damaged- lost, in transit, and where possible use the original packaging- ; On cancellation of order we will issue you with a full refund, within 30 days: If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration we will charge you for the reduction in value;
Please note that garments which you have requested to be specially altered, ie made to an extra length or shortened outwith our standard sizes , are non refundable;
This cancellation does not affect your legal rights - for example, if goods are faulty or misdescribed;
Return Address; GlenCall International, 4, Balgedie Court, GlenLomond, Kinross-shire, KY13 9HF

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