For most of our range, when in stock delivery please allow
2-3 working days from when you place your order-(excluding Bank/ Public
holidays) you may get your goods next working day provided you place
your order before 10.00am the day before, however if you want this method
it is best to telephone us with your order : If you order a box with
a house / company name or number then please allow 2-3 extra days for
delivery;
Please note that for the boxes made to order, ie, the Kingsbury/ Bloomsbury/Chelsea
and Rock Foundry post boxes, delivery
times are slightly longer, please see each individual page; Normally
for the Kingsbury/ Bloomsbury allow 5-7 working days, for the Rock Foundry
4-5 weeks; For the House signs delivery times are on each page;
Please note that we use the Carrier, Initital City Link which is a
fully trackable service for most of our products although there are exceptions,
ie newspaper tubes of bought on their own are sent by Royal Mail;
As Couriers are not employed by GlenCall
International we can not be held responsible for any delays which
may occur when goods are in transit, or for any delays due to bad weather;
All our prices as shown on our web pages are fully inclusive of carriage,
insurance and UK VAT- ;;
We send goods by Courier (For most of our range we use Interlink
Express which is a fully trackable service- however is some instances,
some of our range are sent by a different courier however it is still
a trackable service) (Exceptions are orders to Northern Ireland and the
Islands which are sent by Royal Mail this is because couriers charge
more to these desitinations and in order to keep the price the same we
send by Royal Mail - items are still fully insured- please allow an extra
2-3 days for delivery in this instance- this
excludes the following ranges; Kingsbury/ Bloomsbury/Chelsea/
/ Gersey/ Dadinox/ and large quantities of mail boxes which would be
too heavy to send by Royal Mail- these boxes have to be sent by Courier
and if you are from N. Ireland or Islands please contact us for a delivery
cost enquiries@glencall.co.uk ) stating
full address with post code;
; When ever possible please leave an address where someone will
be available to sign for the item, ie a work address or neighbour's
address (should you not be at home the Delivery driver will leave
a card with contact details when you can arrange for an alternative
delivery day (working days only); -The driver will not under any circumstances
leave items without a signature; (please note that 'signed for ' delvieries
are taken as having been delivered; As we are delivering to an address
and not an individual it is not our responsibility should someone else
at the address sign for the goods and not pass them onto you and in
the unlikely event of this happening it is a matter you should take
up with the Police;
Should you use an alternative address for delivery we will also need
the cardholders registered address and there is an option on our secure
ordering page to enter both addresses, ie delivery and registered ,
ie home, address
- We shall
however email you, provided you leave an email address, if your order
is out of stock and will be longer than the usual delivery time;
- for exceptions to the above please see below;
Please note that when
purchasing a single newspaper tube, these, due to the cost of carriers,
are normally sent by Royal Mail which make take 2-3 days longer than
that stated above (does not apply to the oblong newspaper boxes which
are sent by courier)
When you receive your order the courier will ask you to
sign for the items as received in good condition; We do ask that
, unless it is not practical to open the parcel before signing- to
check it has not been damaged in transit,- you write next to your
signature 'unchecked'
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ordering information
For multiple mail boxes for offices and
flats delivery times vary and please see our multiple mail box
page for individual delivery information;
Carriage , insurance and
UK VAT is included on all prices for UK Mainland; (Northern Ireland and
the Islands are the same price but items are sent by Royal Mail rather
than a carrier- this excludes the following ranges (for Northern Ireland
and the islands only); Kingsbury/ Bloomsbury/Chelsea/Gersey/ Dadinox/
- or large quantities of individual letter boxes which would be too heavy
to send by Royal Mail, these boxes have to be sent by Courier and if you
are from N. Ireland or Islands please contact us for a delivery cost enquiries@glencall.co.uk )
Should you buy a newspaper holder with a letter box then there
is a reduction in price for both- see each individual page;
Should you
require more than one letter box then please
contact us for a quote- enquiries@glencall.co.uk
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ordering information
We can
apply house/company names on most of our range this will only add an extra
2-3 days on to the delivery times;
- see here for full list
and more details
Our contact
information is as follows
GlenCall International, 4 Balgedie Court,
GlenLomond, Kinross-shire, KY13 9HF
Tel; UK 01592 840853
Fax; UK
01592 841150
Overseas; Tel; 00 + 44 1592 840 853-- Overseas Fax; 00 +
44 1592 841150 The USA and Canada-- Tel 011 44 1592 840853... Fax; 011
44 1592 841150
Glencall International Golf Ltd T/A GlenCall International; Registered
in Scotland no 200751; Reg office as above;
VAT Registration number is
593 1739 13
Our lines are open Monday-Saturday 8.30am-5.30pm GMT
Calls within the UK are Standard Rate
At the weekend there may be
an answer machine , however if you leave a message we will get back
to you as soon as possible;
Email;enquiries@glencall.co.uk
We
are members of Perthshire tourist board and we adhere to the
Safebuy/ code of
practise
SafeBuy, the ONLY web retailer
accreditation scheme supported by the UK government
SafeBuy is
partnered with the DTI’s Safe Shopping programme
SafeBuy is the ONLY
scheme supported by the Institute of Directors and the Institute of
Direct Marketing
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ordering information
As our range is always
changing you may find that some letter boxes are not included
in our brochure, however you can see our full range on our web page and
you can order on-line using our secure ordering system, however should you
require a brochure please contact us - see below;
Tel; 01592
840853,
Or fax 01592 841150 or see our
Brochure request
Back
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For overseas prices please email us; Please remember to tell us which
country you are from and which items you are interested in, and we shall
email you back with prices of the items of your choice converted to you
own currency with carriage and insurance included, and in some cases,
depending upon which country you are from prices will be tax
free
contact us enquiries@glencall.co.uk
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ordering information
When you enter the shopping page, you will see each item- with prices;
--If you wish to purchase make your choices then click on the ADD TO
ORDER which is at the bottom of each page; Clicking on this in no
way commits you to buying, but instead reserves the item; You can
remove it at the next stage if you change your mind; You can also add as
many items as you wish;
If you wish to view your choices at any time,
click on View Current order message
The Order page shows the
chosen items; You can move between this page and the shopping page at any
time by clicking on the Continue Shopping message at the top of
this page;
If you make a mistake with your order then you can set the
quantity(s) to zero and click on the RECALCUTATE button which is next to
the GO TO PAYMENTS button
When you are finished ordering click the
view Current order message and then at the bottom of this page you
will see the message Go To Payments, Click on Go to Payments
and you will be taken to the page to enter your order details, name and
address etc... Once you have entered this information you will be asked to
click on the link which will take you to our secure encrypted ordering
page (you will then see a padlock sign at the bottom of your browser which
indicates you are entering a secure page) and you will then be asked to
enter your credit card details- see below for payment methods we accept;
For extra security we will also ask you for the three digit security code
on the back of your card (the long number by the signature strip- last
three digits only)
At the end of the transaction you should receive an
automatic emailed receipt (This is why it is important to leave a valid
email address with your order) with all your order details indicated
,including order choices, colours if applicable and order amount
Please check this information very carefully and if you see any
mistakes please contact us as soon as possible; All our contact details
will be at the bottom of the email sent on receipt of your order
You need to have JavaScript enabled in order to use our navigation bar;
Enable JavaScript
Microsoft Internet Explorer 5 or Later
1. On the Tools menu, click Internet Options.
2. On the Security tab, click Internet.
3. Click Default Level, and then click OK.
If the issue continues to occur:
1. On the Tools menu, click Internet Options.
2. On the Security tab, click Internet, and then click Custom Level.
3. Under Active scripting, click Enable or Prompt.
4. Click OK, and then click Yes.
5. Click OK.
Internet Explorer 4.x
1. On the View menu, click Internet Options.
2. Click the Security tab.
3. In the Zone box, click Internet Zone, and then click Reset.
4. Click OK.
If the issue continues to occur:
1. On the View menu, click Internet Options.
2. Click the Security tab.
3. In the Zone box, click Internet Zone.
4. Click Custom (For Expert Users), and then click Settings.
5. Under Active Scripting, click Enable or Prompt.
6. Click OK, and then click OK again.
..Other Ways to Order
Payment Methods We accept
We accept Mastercard, Visa, Visa
debit, American Express ,Switch, Maestro, Solo-
Telephone UK 01592 840853.-- Fax; 01592
841150
Our lines are open Monday-Saturday 8.30am-5.30pm GMT
Calls are Standard Rate when calling from the UK
We also accept
orders by fax and by post - there is a link on each of our shopping cart
pages where you can print up a form to pay by cheque;
We accept cheques in pounds sterling made
out to GlenCall International and sent to ;
GlenCall International, 4, Balgedie Court, GlenLomond, Kinross-shire, KY13
9HF
Please allow 7-10
working days for your cheque to clear
RECEIPTS
After you place your order on
our web site you will be sent an automatic receipt by email detailing your
order and price and our contact details- please check the order details are correct-due to the sometimes unrealiability of web servers we can not guarnatee that you will recieve an automatic receipt, , however if you do not receive a receipt within 24 hours please contact us to ensure we have received your order-,(when you receive an emailed receipt this does not mean your item is
in stock nor does it mean your card has been charged; should your item be
out of stock you will receive a separate email from us with expected
delivery date - your card will not be charged unless the item is in stock
and ready to send) Please check your receipt carefully and if you have any
queries then please contact us as soon as possible; Please note that you
will only receive an emailed receipt if you leave a valid email
address
If you do not receive an automatic receipt please contact us
and we will confirm you have placed your order with us
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ordering information
All credit card details are
collected using a secure SSL server, These details are then encrypted
using 128 bit encryption ensuring the maximum security possible; You
should see the padlock sign on your browser when entering the page where
we ask for your credit card details; (You will not see the padlock prior
to this stage of ordering, only when you come to the page where you leave
credit card details)
Your credit card details are password protected
and only GlenCall International have access to your details which are kept
secure at all times;
Use of Cookies
Cookies are used
by our shopping basket system to speed up the buying process; These
cookies are given to your machine, which then holds all your ordering
details until you are ready to checkout of the store; When you proceed to
the checkout, the cookie is given back to the site and your order is
processed; By doing this, until you reach the checkout all your order
information stays safely on your machine; Only your order information is
posted to the server, no other details are given
If you have any
queries regarding security issues please contact Irene Tullis who is
responsible for security on the site, tel; 01592 840853 or email
irene@glencall.co.uk
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Ordering information
..Privacy Policy
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Your name and address will be used only for
mailing you your brochure and will not be used for any other marketing
purposes;
We do not send out any marketing material and you will receive no
mailings from us
Our policy is never to pass onto any third party any
personal details you give us on your order form
Information we collect from you is through the ordering/registration
process and is kept strictly private and only used to process your order;
We will ask for a telephone number when you order and this is only so we
can contact you should there be a problem with your order- your telephone
number will not be passed onto any third party;
If you have any concerns or queries regarding our Privacy Policy please
CONTACT US
COMPLAINTS
Should you have any complaints please
telephone us or write to us- see contact information above- On receipt
of your complaint we shall contact you within 10 working days and do our
best to resolve the matter;
Guarantees
The following information applies to the individual range of mail boxes
only; The commercial range of mail boxes, ie multiples made to order
are different, and full details will be sent if you request a quote for
these boxes;
Please note that although most of our mail boxes., being
made of steel, are for exterior use (apart from when stated on each individual
page) due to the nature of a mail box (ie mounting holes in back of box
and letter opening for mai) we can not guarantee 100% waterproofness
for any letter box : It is always recommended that letter boxes, if wall
mountable, be mounted against a flat surface as any uneven surface may
allow the rain to drip down behind the box and enter the mounting holes;
Also it is recommended that boxes are mounted, where possible, away from
any prevailing wind or rain , to avoid strong winds from blowing open
the letter flap which may allow water to enter the box;
It is recommended
that in the above situation that you place a line of waterproof sealant
between the box and the outer edges of the wall;
Please also note that none of our letter boxes are not guaranteed against
vandalism:
Individual mail boxes;
The guarantees differ depending upon which model of mailbox you buy,
the manufacturer of the box is clearly marked on each page of our
on-line store;
Please note that
all of the following information does not affect your statutory rights.
Brabantia mail boxes;
During the guarantee period (you will find this clearly specified
on every pack and also on our web site) Brabantia will repair free
of charge any defects in items which can be ascribed to material,
construction and/or manufacturing faults or will replace the item
or the defective parts of the item at its discretion. The guarantee
period commences on the day of purchase .. The guarantee
is valid in the country of purchase and in accordance with local
legislation. Please contact GlenCall International if you wish to
make a claim under the guarantee. The guarantee will lapse if unauthorised alterations
or repairs are made to the item or if the item is used for purposes
other than normal household use. GlenCall International may ask for
photographs, either digital or other, of the item, or may ask for
return of the item so that an inspection can be made of the product;
DAD UK mail boxes;
The guarantees stated on each page for DAD UK mail boxes
are for material only (ie stainless steel guaranteed for 10 years
against rust)
POST BOX MANUFACTURERS
Most of our post box range are manufacturerd by Brabantia and DAD UK,
-Our Kingsbury/ Bloomsbury range of post boxes are produced by UK
manufacturer's : See here for more on Brabantia
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ordering information
Links to other
sites-
Educational links to Post Box sites
The British Postal Museum
The Bath Postal Museum
The Letter box Study Group
The History of British Letter boxes
--Links to other pages
GlenCall International Golf
Hand Decorated
Chess sets
Ortak Jewellery
Silk Lingerie
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|
For
Uk Foundry made Bloomsbury/Kingsbury Post Boxes click here: 
Brochure Request:
MULTIPLE
OCCUPANCY POST BOXES for flats / offices --also available as individuals
.Click Here
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