Letter Boxes Home Page

For our range of Uk Foundry made Post Boxes click here:
For mounting onto gates, to build into walls, pillars, piers, also for surface mounting and freestanding.
Letter Boxes to suit every need in a wide range which are certain to add that touch of class to home exteriors;
Most of our range of letter boxes are for external use and covered in a tough polyester coating to sustain outdoor life and can also be used for indoor use for internal mail; Also available are our range of multiple letterboxes for flats/offices which can be mounted in banks ideal for offices/ flats/ apartments- Choose from the images below or the navigation bar at top of page

Summary of all post boxes

Payment and Ordering Information

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• Terms and Conditions
• Delivery Times
• Contact and Company information/about us
• Carriage charges
• Personalised House/Company names
• Brochure request
• Overseas Orders
• Using the Shopping Cart
• Problems using our web site navigation bar
• Other Ways to Order/ by telephone/ cheque/ form for postal orders
• Receipts
• Security
• Privacy Policy
• Complaints
• Guarantees
• Currency Converter
• Post Box Manufacturers
• Educational links to Post Box sites

Terms and Conditions

Damaged Goods or shortage in order;
Should your goods arrive damaged then please let us know upon within 3 calendar days of receipt (preferably sooner) by telephoning 01592 840853(preferred method); Or email us enquiries@glencall.co.uk; We will then arrange for a replacement- Please keep all the original packaging materials where possible as these will be needed for inspection should we make an insurance claim from our carriers; We may collect the goods and would ask you to pack the box as well as possible for collection;
Should your order be short/ or any items missing, then please let us know within 3 calendar days of receipt as we will not be held responsible for any missing goods should we be contacted beyond this time;
CANCELLATION AND RETURNS-- the following returns policy does not apply to multiple banks of mail boxes made to order , or bespoke items made to your specification , ie the Foundry hand made post boxes; Any personalised house signs : The Kingsbury/ Bloomsbury/ Chelsea boxes which come with extended casings can be returned but may be subject to a handling charge -Should you have your letter box personalised with a Vinyl House/ Company name then you can still return your box but the cost of the name can not be refunded
If for any reason you are not happy with the goods you receive and you wish to return them then please let us know within 7 working days of receipt by either telephoning us on 01592 840853 or sending an email enquiries@glencall.co.uk We will then ask you to return the item, at your own expense, please make sure you take reasonable care when packing the goods for return so they don't get damaged in transit, and where possible use the original packaging; On cancellation of order we will issue you with a full refund, within 30 days: If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration we will charge you for the reduction in value; This cancellation does not affect your legal rights - for example, if goods are faulty or misdescribed;
Please do not return any letter boxes or house signs to the contact details on this page as the return address (depending upon which box is purchased) may be different from the one shown here - we will forward this to you when you contact us
The above does not affect your statutory rights;

Delivery Times

For most of our range, when in stock delivery please allow 2-3 working days from when you place your order-(excluding Bank/ Public holidays) you may get your goods next working day provided you place your order before 10.00am the day before, however if you want this method it is best to telephone us with your order : If you order a box with a house / company name or number then please allow 2 extra days for delivery;
Please note that for the boxes made to order, ie, the Kingsbury/ Bloomsbury/Chelsea and Rock Foundry post boxes, delivery times are slightly longer, please see each individual page; Normally for the Kingsbury/ Bloomsbury allow 5-7 working days, for the Rock Foundry 4-5 weeks; For the House signs delivery times are on each page;
Please note that we use the Carrier, Initital City Link which is a fully trackable service for most of our products although there are exceptions, ie newspaper tubes of bought on their own are sent by Royal Mail;
As Couriers are not employed by GlenCall International we can not be held responsible for any delays which may occur when goods are in transit, or for any delays due to bad weather;

All our prices as shown on our web pages are fully inclusive of carriage, insurance and UK VAT- ;; We send goods by Courier (For most of our range we use Interlink Express which is a fully trackable service- however is some instances, some of our range are sent by a different courier however it is still a trackable service) (Exceptions are orders to Northern Ireland and the Islands which are sent by Royal Mail this is because couriers charge more to these destinations and in order to keep the price the same we send by Royal Mail - items are still fully insured- please allow an extra 2-3 days for delivery in this instance- this excludes the following ranges; Kingsbury/ Bloomsbury/Chelsea/ / Gersey/ Dadinox/ and large quantities of mail boxes which would be too heavy to send by Royal Mail- these boxes have to be sent by Courier and if you are from N. Ireland or Islands please contact us for a delivery cost enquiries@glencall.co.uk ) stating full address with post code;
; When ever possible please leave an address where someone will be available to sign for the item, ie a work address or neighbor's address (should you not be at home the Delivery driver will leave a card with contact details when you can arrange for an alternative delivery day (working days only); -The driver will not under any circumstances leave items without a signature; (please note that 'signed for ' deliveries are taken as having been delivered; As we are delivering to an address and not an individual it is not our responsibility should someone else at the address sign for the goods and not pass them onto you and in the unlikely event of this happening it is a matter you should take up with the Police;
Should you use an alternative address for delivery we will also need the cardholders registered address and there is an option on our secure ordering page to enter both addresses, ie delivery and registered , ie home, address
- We shall however email you, provided you leave an email address, if your order is out of stock and will be longer than the usual delivery time; - for exceptions to the above please see below;
Please note that when purchasing a single newspaper tube, these, due to the cost of carriers, are normally sent by Royal Mail which make take 2-3 days longer than that stated above (does not apply to the oblong newspaper boxes which are sent by courier)
When you receive your order the courier will ask you to sign for the items as received in good condition; We do ask that , unless it is not practical to open the parcel before signing- to check it has not been damaged in transit,- you write next to your signature 'unchecked'


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For multiple mail boxes for offices and flats delivery times vary and please see our multiple mail box page for individual delivery information;

Carriage Charges

Personalised House / Company Name

Contact Information-/about us

Our contact information is as follows
GlenCall International, 4 Balgedie Court, GlenLomond, Kinross-shire, KY13 9HF
Tel; UK 01592 840853
Fax; UK 01592 841150
Overseas; Tel; 00 + 44 1592 840 853-- Overseas Fax; 00 + 44 1592 841150 The USA and Canada-- Tel 011 44 1592 840853... Fax; 011 44 1592 841150
Glencall International Golf Ltd T/A GlenCall International; Registered in Scotland no 200751; Reg office as above;
VAT Registration number is 593 1739 13
Our lines are open Monday-Saturday 8.30am-5.30pm GMT
Calls within the UK are Standard Rate
At the weekend there may be an answer machine , however if you leave a message we will get back to you as soon as possible;
Email;enquiries@glencall.co.uk
We are members of Perthshire tourist board and we adhere to the
Safebuy/ code of practice
SafeBuy, the ONLY web retailer accreditation scheme supported by the UK government
SafeBuy is partnered with the DTI’s Safe Shopping programme
SafeBuy is the ONLY scheme supported by the Institute of Directors and the Institute of Direct Marketing

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Brochure Request

Overseas Orders

For overseas prices please email us; Please remember to tell us which country you are from and which items you are interested in, and we shall email you back with prices of the items of your choice converted to you own currency with carriage and insurance included, and in some cases, depending upon which country you are from prices will be tax free
contact us enquiries@glencall.co.uk
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Using the shopping cart

When you enter the shopping page, you will see each item- with prices; --If you wish to purchase make your choices then click on the ADD TO ORDER which is at the bottom of each page; Clicking on this in no way commits you to buying, but instead reserves the item; You can remove it at the next stage if you change your mind; You can also add as many items as you wish;
If you wish to view your choices at any time, click on View Current order message
The Order page shows the chosen items; You can move between this page and the shopping page at any time by clicking on the Continue Shopping message at the top of this page;
If you make a mistake with your order then you can set the quantity(s) to zero and click on the RECALCUTATE button which is next to the GO TO PAYMENTS button
When you are finished ordering click the view Current order message and then at the bottom of this page you will see the message Go To Payments, Click on Go to Payments and you will be taken to the page to enter your order details, name and address etc... Once you have entered this information you will be asked to click on the link which will take you to our secure encrypted ordering page (you will then see a padlock sign at the bottom of your browser which indicates you are entering a secure page) and you will then be asked to enter your credit card details- see below for payment methods we accept; For extra security we will also ask you for the three digit security code on the back of your card (the long number by the signature strip- last three digits only)
At the end of the transaction you should receive an automatic emailed receipt (This is why it is important to leave a valid email address with your order) with all your order details indicated ,including order choices, colours if applicable and order amount
Please check this information very carefully and if you see any mistakes please contact us as soon as possible; All our contact details will be at the bottom of the email sent on receipt of your order

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Using the Web Site Navigation Bar

You need to have JavaScript enabled in order to use our navigation bar;

Enable JavaScript Microsoft Internet Explorer 5 or Later
1. On the Tools menu, click Internet Options.
2. On the Security tab, click Internet.
3. Click Default Level, and then click OK.
If the issue continues to occur:
1. On the Tools menu, click Internet Options.
2. On the Security tab, click Internet, and then click Custom Level.
3. Under Active scripting, click Enable or Prompt.
4. Click OK, and then click Yes.
5. Click OK.
Internet Explorer 4.x

1. On the View menu, click Internet Options.
2. Click the Security tab.
3. In the Zone box, click Internet Zone, and then click Reset.
4. Click OK.
If the issue continues to occur:
1. On the View menu, click Internet Options.
2. Click the Security tab.
3. In the Zone box, click Internet Zone.
4. Click Custom (For Expert Users), and then click Settings.
5. Under Active Scripting, click Enable or Prompt.
6. Click OK, and then click OK again.

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..Other Ways to Order

Payment Methods We accept
We accept Mastercard, Visa, Visa debit, American Express ,Switch, Maestro, Solo-

Telephone UK 01592 840853.-- Fax; 01592 841150
Our lines are open Monday-Saturday 8.30am-5.30pm GMT
Calls are Standard Rate when calling from the UK
We also accept orders by fax and by post - there is a link on each of our shopping cart pages where you can print up a form to pay by cheque;
We accept cheque's in pounds sterling made out to GlenCall International and sent to ;
GlenCall International, 4, Balgedie Court, GlenLomond, Kinross-shire, KY13 9HF
Please allow 7-10 working days for your cheque to clear
RECEIPTS
After you place your order on our web site you will be sent an automatic receipt by email detailing your order and price and our contact details- please check the order details are correct-due to the sometimes unreliability of web servers we can not guarantee that you will receive an automatic receipt, , however if you do not receive a receipt within 24 hours please contact us to ensure we have received your order-,(when you receive an emailed receipt this does not mean your item is in stock nor does it mean your card has been charged; should your item be out of stock you will receive a separate email from us with expected delivery date - your card will not be charged unless the item is in stock and ready to send) Please check your receipt carefully and if you have any queries then please contact us as soon as possible; Please note that you will only receive an emailed receipt if you leave a valid email address
If you do not receive an automatic receipt please contact us and we will confirm you have placed your order with us
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Security

..Privacy Policy

We do not send out any marketing material and you will receive no mailings from us
Our policy is never to pass onto any third party any personal details you give us on your order form

Information we collect from you is through the ordering/registration process and is kept strictly private and only used to process your order; We will ask for a telephone number when you order and this is only so we can contact you should there be a problem with your order- your telephone number will not be passed onto any third party;

If you have any concerns or queries regarding our Privacy Policy please CONTACT US
COMPLAINTS
Should you have any complaints please telephone us or write to us- see contact information above- On receipt of your complaint we shall contact you within 10 working days and do our best to resolve the matter;

Guarantees
The following information applies to the individual range of mail boxes only; The commercial range of mail boxes, ie multiples made to order are different, and full details will be sent if you request a quote for these boxes;
Please note that although most of our mail boxes., being made of steel, are for exterior use (apart from when stated on each individual page) due to the nature of a mail box (ie mounting holes in back of box and letter opening for mail) we can not guarantee 100% waterproof ness for any letter box : It is always recommended that letter boxes, if wall mountable, be mounted against a flat surface as any uneven surface may allow the rain to drip down behind the box and enter the mounting holes; Also it is recommended that boxes are mounted, where possible, away from any prevailing wind or rain , to avoid strong winds from blowing open the letter flap which may allow water to enter the box;
It is recommended that in the above situation that you place a line of waterproof sealant between the box and the outer edges of the wall;
Please also note that none of our letter boxes are not guaranteed against vandalism:

Individual mail boxes;
The guarantees differ depending upon which model of mailbox you buy, the manufacturer of the box is clearly marked on each page of our on-line store;
Please note that all of the following information does not affect your statutory rights.
Brabantia mail boxes;
During the guarantee period (you will find this clearly specified on every pack and also on our web site) Brabantia will repair free of charge any defects in items which can be ascribed to material, construction and/or manufacturing faults or will replace the item or the defective parts of the item at its discretion. The guarantee period commences on the day of purchase .. The guarantee is valid in the country of purchase and in accordance with local legislation. Please contact GlenCall International if you wish to make a claim under the guarantee. The guarantee will lapse if unauthorized alterations or repairs are made to the item or if the item is used for purposes other than normal household use. GlenCall International may ask for photographs, either digital or other, of the item, or may ask for return of the item so that an inspection can be made of the product;

DAD UK mail boxes;
The guarantees stated on each page for DAD UK mail boxes are for material only (ie stainless steel guaranteed for 10 years against rust)

POST BOX MANUFACTURERS
Most of our post box range are manufacturer by Brabantia and DAD UK, -Our Kingsbury/ Bloomsbury range of post boxes are produced by UK manufacturer's : See here for more on Brabantia
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Links to other sites-
Educational links to Post Box sites
The British Postal Museum
The Bath Postal Museum
The Letter box Study Group
The History of British Letter boxes